At our company, we respect your privacy and are committed to protecting the personal and business information you share with us. This Privacy Policy explains how we collect, use, safeguard, and disclose your information when you visit our website or engage with our shipping, freight, and dispatching services.
1. Information We Collect
We may collect information about you in a variety of ways when you interact with us:
- Personal and Business Information: When you request a quote, schedule a shipment, or sign up for dispatching services, we may collect your name, company name, email address, phone number, and physical addresses (pickup and delivery locations).
- Shipping Data: Details regarding the freight being transported, including weight, dimensions, commodity type (such as alcohol or general freight), and special handling instructions (e.g., white-glove or temperature-controlled requirements).
- Payment Information: Billing details necessary to process payments for our services. (Note: We use secure third-party payment processors and do not store sensitive credit card data on our servers.)
- Automatically Collected Data: Information your browser automatically sends when you visit our website, such as your IP address, browser type, pages viewed, and the dates/times of your visits.
2. How We Use Your Information
We use the information we collect to provide and improve our logistics services. Specifically, we may use your data to:
- Provide accurate shipping quotes and coordinate transportation services.
- Execute last-mile, white-glove, and dispatching services efficiently.
- Communicate with you regarding load status, delivery confirmations, and billing.
- Respond to your customer service inquiries.
- Send administrative information, such as updates to our terms or policies.
- Improve our website functionality and user experience.
3. Sharing Your Information
We do not sell, rent, or trade your personal or business information to third parties for marketing purposes. We may share your information only in the following situations:
- Service Providers: We may share data with trusted third-party vendors who assist us in operating our business, such as payment processors, IT support, and secure data hosting services.
- Business Transfers: If we merge, are acquired, or sell a portion of our assets, your information may be transferred as part of that transaction.
- Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or to protect the rights, property, and safety of our company, our drivers, and our customers.
4. Data Security
We take the security of your information seriously. We implement industry-standard administrative, technical, and physical security measures to protect your personal and business data against unauthorized access, destruction, or alteration. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.
5. Your Choices
- Opting Out: You may opt out of receiving promotional communications from us at any time by following the “unsubscribe” instructions in our emails or by contacting us directly.
- Accessing Your Data: If you would like to review, correct, or request the deletion of the personal information we have collected about you, please contact us using the information provided below.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us.